People in Business

2.1 Motivating workers

2.1.1 The importance of a well-motivated workforce:

  • Why people work and what motivation means
  • The concept of human needs – Maslow’s hierarchy
  • Key motivational theories: Taylor and Herzberg

2.1.2 Methods of motivation:

  • Financial and non-financial rewards and methods
  • Recommend and justify appropriate method(s) of motivation in given circumstances

2.2 Organisation and management

2.2.1 Draw, interpret and understand simple organisational charts:

  • Simple hierarchical structures: span of control, hierarchy, chain of command and delegation
  • Roles, responsibilities and inter-relationships between people in organisations

2.2.2 The role of management:

  • Functions of management – planning, organising, co-ordinating, commanding and controlling
  • Importance of delegation; trust versus control

2.2.3 Leadership styles:

  • Features of the main leadership styles – autocratic, democratic and laissez-faire
  • Recommend and justify an appropriate leadership style in given circumstances

2.2.4 Trade unions:

  • What a trade union is and the benefits of workers being union members

2.3 Recruitment, selection and training of workers

2.3.1 The methods of recruiting and selecting workers:

  • Recruitment and selection
  • Difference between internal and external recruitment
  • Main stages in recruitment and selection of staff
  • Benefits and limitations of part-time and full-time workers

2.3.2 The importance of training and the methods of training:

  • Importance of training to a business and workers
  • Benefits and limitations of induction training, on-the-job training and off-the-job training

2.3.3 Why reducing the size of the workforce might be necessary:

  • Difference between dismissal and redundancy with examples to illustrate the difference
  • Understand situations in which downsizing the workforce might be necessary, e.g. automation or reduced demand for products
  • Recommend and justify which workers to recruit/make redundant in given circumstances

2.3.4 Legal controls over employment issues and their impact on employers and employees:

  • Legal controls over employment contracts, unfair dismissal, discrimination, health and safety, legal minimum wage

2.4 Internal and external communication

2.4.1 Why effective communication is important and the methods used to achieve it:

  • Effective communication and its importance to business
  • Benefits and limitations of different communication methods including those based on information technology (IT)
  • Recommend and justify which communication method to use in given circumstances

2.4.2 Demonstrate an awareness of communication barriers:

  • How communication barriers arise and problems of ineffective communication; how communication barriers can be reduced or removed

New Youtube Channel - ThinkIGCSE

Hi Everyone, I have launched a new YouTube channel with more than a 100 videos on  Economics and Business Studies, tailored specifically for IGCSE and A Level and IBDP students.

Subscribe now and join us on this learning journey: @thinkIGCSE

Exciting News!

IMPORTANT MESSAGE

Quizzes and worksheets on this website have been developed in Flash format. Flash is no more supported by browsers. Therefore, you might see blank pages on some instances. Install Flash player plugin for Chrome from Chrome Web Store. Click here 

Similarly, for other web browsers you will have to activate the relevant flash player plugins.

JOIN OUR ONLINE COURSES

WHO'S ONLINE

We have 141 guests and no members online

MindMaps

PDF FILE

Download

Cheatsheets

PDF FILE

Download

Crosswords

PDF FILE

Download

Save
Cookies user preferences
We use cookies to ensure you to get the best experience on our website. If you decline the use of cookies, this website may not function as expected.
Accept all
Decline all
Read more
Analytics
Tools used to analyze the data to measure the effectiveness of a website and to understand how it works.
Google Analytics
Our website uses Google Analytics to understand how you interact with our site and improve your browsing experience. These cookies collect information in an anonymous form, including the number of visitors to the site, where visitors have come from, and the pages they visited. The data helps us analyze trends and user behavior to enhance our website's functionality and content.
Accept
Decline
Marketing
Set of techniques which have for object the commercial strategy and in particular the market study.
Marketing
Our website uses Google marketing cookies to deliver personalized ads and measure the effectiveness of our advertising campaigns. These cookies track your online activity to help us show you relevant ads on Google services and partner websites.
Accept
Decline