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2.1.1 The importance of a well-motivated workforce:
2.1.2 Methods of motivation:
2.2.1 Draw, interpret and understand simple organisational charts:
2.2.2 The role of management:
2.2.3 Leadership styles:
2.2.4 Trade unions:
2.3.1 The methods of recruiting and selecting workers:
2.3.2 The importance of training and the methods of training:
2.3.3 Why reducing the size of the workforce might be necessary:
2.3.4 Legal controls over employment issues and their impact on employers and employees:
2.4.1 Why effective communication is important and the methods used to achieve it:
2.4.2 Demonstrate an awareness of communication barriers:
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