Types of Communication

Written Communication

It includes letters, memos, reports, notices, faxes and e-mails.

Advantages

  • Provides records and references
  • Message can be carefully drafted and directed to large audience through mass mailing
  • It promotes uniformity in policy and procedures.

Disadvantages

  • It may create mountains of papers.
  • May be poorly expressed by ineffective writers.
  • May provide no immediate feedback.
  • It may long time to receive and properly understood.

Oral Communication

Oral communication includes one to one conversations, interviews, appraisal sessions, group meetings or team briefings.

Advantages

  • It allows two way communication and feedback.
  • It encourages motivation.
  • It is fast and feedback can be received instantly.
  • The message can be reinforced with the proper use of body language.

Disadvantages

  • Body language of both the sender and receiver may have a negative impact.
  • It may be unsuitable for information which is technical in nature.

Visual Communication

Visual communication usually includes diagrams, pictures, charts and pictorial representation of the message.

Advantages

  • Easy to understand and retain the information.
  • May be more interesting than simple written communication.

Disadvantages

  • It is not always clear and the may be misinterpreted by the receiver.