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What is Emotional Intelligence?

Emotional Intelligence (EI), often measured as an Emotional Intelligence Quotient (EQ), is a term that describes the ability, capacity, skill or a self-perceived ability, to identify, assess, and manage the emotions of one's self, of others, and of groups.

The Emotional Competencies (Goleman) model

The model introduced by Daniel Goleman focuses on EI as a wide array of competencies and skills that drive leadership performance. Goleman's model outlines four main EI constructs:

   1. Self-awareness — the ability to read one's emotions and recognize their impact while using gut feelings to guide decisions.
   2. Self-management — involves controlling one's emotions and impulses and adapting to changing circumstances.
   3. Social awareness — the ability to sense, understand, and react to others' emotions while comprehending social networks.
   4. Relationship management — the ability to inspire, influence, and develop others while managing conflict.

Goleman includes a set of emotional competencies within each construct of EI. Emotional competencies are not innate talents, but rather learned capabilities that must be worked on and developed to achieve outstanding performance. Goleman posits that individuals are born with a general emotional intelligence that determines their potential for learning emotional competencies.

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